Return Policy
Return Policy
At RedDot Viral Media, we take pride in delivering high-quality digital services and media solutions. Your satisfaction is important to us, and we are here to support you if any issues arise with your purchase or service.
Scope of This Policy
This Return Policy applies to all digital content, marketing services, and subscriptions purchased directly through RedDot Viral Media’s official website or approved channels.
Digital Services & Media Content
Once a digital product or service has been accessed, downloaded, or delivered (including campaign materials, content strategies, or social media assets), it is considered delivered and fulfilled.
If you encounter any issues such as:
- Technical difficulties accessing your content
- Incorrect service setup
- Missing assets or incomplete delivery
Please contact us within 7 days of your purchase so we can assist you in resolving the matter.
Subscription-Based Services
If you are subscribed to one of our ongoing services:
- You may manage or cancel your subscription at any time through your account settings or by contacting our support team.
- Your service will remain active until the end of the current billing period.
Please ensure that any changes or cancellations are made before the next billing cycle to avoid additional charges.
How to Submit a Return Request
To report an issue or request a correction to your order or service, please contact our support team:
📧 info@reddotviralmedia.net
Include the following details:
- Your full name and contact email
- Description of the issue
- Order or service reference number (if applicable)
We aim to respond to all inquiries within 3–5 business days and will work with you to ensure your service or product is functioning as intended.
Client Responsibility
To ensure successful delivery, clients are responsible for:
- Providing accurate information at the time of purchase
- Responding to communication regarding project progress
- Supplying necessary content or approvals as requested
Failure to provide timely input may affect delivery timelines or service outcomes.
Contact Us
Have questions about your purchase or experience? We’re here to help.
